Technical Support Specialist (EMEA) - Remote at Deel, United Kingdom

Job Type FULL_TIME

Gender Any

Department it-software-jobs

Industry it-software-jobs

Experience 3 to 5 years

Qualification Bachelors

Job Description

Responsibilities

Proactively handling escalations, responding to issues in Jira and product enhancement requests in Deel speed
Do pre-investigation on the issues, categorise them accordingly and assign to a relevant team following Service Legal Agreements
Contact the partners and stay in touch with them to ensure they are fixing issues that impact customers
Collaborating with other internal teams globally and stay in touch until the issue is resolved
Communicate clear & concise answers to complex technical questions
Decrease the level of basic escalations from frontline teams
Optimize escalation processes to increase the quality and efficiency of operations

REQUIREMENTS:

3+ years of experience diagnosing and troubleshooting technical issues in a startup company/environment
Minimum one year of experience in Customer Support
Must have experience using SQL and RESTful API
Working with Atlassian, Zendesk or any CRM, Jira and/or Service Desk
Ability to explain complex issues in an easy and understandable manner.
Excellent track of diagnosing and troubleshooting technical issues
Strong attention to detail and analytical skills
Ability to read and understand the code to troubleshoot and resolve technical issues
Must be based within EMEA region

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

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