Associate operations - RRIF/LIF

Job Description

About the Associate operations job in Toronto

Purpose of Operations Jobs in Toronto :

The primary purpose for this position is to provide processing and customer service support for exception-based complex Operation’s processes. Incumbent will review, verify, and record data into technology systems supporting department processes. Incumbent will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures. Elements of risk are managed through operational reviews, system checks, and adherence to procedures.

• Ability to work independently and within a team environment
• Ability to work well and maintain composure under pressure
• Demonstrated self-directedness in researching, analyzing, and solving problems
• Proficient computer skills in Windows-based software

Principal Responsibilities :

• Provide accurate processing support for standardized and/or manual processes within a specific Operations department. Accurately review, verify and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refer to department manuals for instructions and task assignments for the specific role.
• Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures
• Perform other duties and responsibilities as assigned.

Job Specifications and Qualifications :

Other Required Qualifications:

• Ability to communicate effectively, both verbally and in writing
• Ability to demonstrate strong analytical, mathematical, exception-based processing skills
• Ability to handle multiple priorities in a fast paced and deadline driven environment
• Ability to understand and meet business daily support needs on an ongoing basis
• Ability to work efficiently and accurately on complex exception based processes with minimal supervision
• Ability to work independently and within a team environment
• Ability to work well and maintain composure under pressure
• Demonstrated self-directedness in researching, analyzing, and solving problems
• Proficient computer skills in Windows-based software products including Word, Excel and Outlook
• Proven ability to effectively deal with difficult people, situations and/or conflict
• Strong customer service, organizational skills, attention to detail and confidentiality

Preferred Qualifications:

• 4-year degree from an accredited university in business, finance or related field
• 1+ year business, finance, customer service and/or accounting/bookkeeping experience