Guest Service - Hotel Jobs in Saudi

Job Description

Job Description

The Role Under the guidance and supervision of the Front Office Manager and / or the Night Manager, and within the limits of the established Policies and Operational Standards, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back. Key Deliverables and Responsibilities Planning & Organizing:
 

• Review and update Logbook
• Check equipment
• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
• Oversee the day to day operations
• Report regularly on happening to Supervisors / Night Manager (if on shift).
• Monitor Employees performance/ Coaching
• Fire Procedure
• First Aid Procedures
• Handle guest complaints and report to manager
• Implement and coordinate the Front Office OSM
• Perform as per Standards and in line with the Company’s Values and Competencies.
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• of all Is aware of the daily activities and has product knowledge the hotel facilities 15. Ensure panic report is printed during the shift at least twice. Operations:
• Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
• Register and process check in for all arrivals.
• Update and check guest information into the computer after a complete check in. 4. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
• To check the paymaster and assist Supervisors to have No paymasters pending. 12. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• File daily reception report and documents systematically.
• Print panic report (at least twice a shift).
• Attend briefings; take notes and action with appreciated follow up.
• Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
• At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
• Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
• Perfect grooming all the time.
• Drive Upselling.
• Carry out any other reasonable task (which may not be stated here) as requested.