Sr. Customer Support Specialist (Payroll) - Toronto Jobs for Customer service

Job Description

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What You Will Do
 

• Responsible for supporting Rippling customers and resolving issues related to our Global Products.
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
• Leverage chat, email functionality, and video conferencing to help our customers optimize Rippling’s global HRIS, payroll, and benefits products.
• De-escalate and resolve issues by leveraging platform and industry expertise.
• Become a product expert - you'll be a go-to resource for both customers and coworkers.
• Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
   

What You Will Need
 

• Bachelor's degree or equivalent work experience
• Ability to work shift between 9AM-5:30PM EST
• 3+ years of work experience in a customer/client-facing role
• Must have experience working in Canadian Payroll
• Written and verbal communication skills
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize