Systems Administrator II - IT Admin Jobs in NY

Job Description

The Systems Administrator II is responsible for providing proficient desktop-level support, server and network support and administration, as well as the deployment, advanced configuration, and maintenance of a variety of systems, environments, and clients. This position also serves as an escalation point for the Support Technicians and Systems Administrator I to resolve complex issues.

Job Responsibilities
 

• Provide remote & on-site advanced technical support and system administration with a focus on client satisfaction and high-quality, consistent service delivery.
• Document time and troubleshooting steps and resolutions accurately in ticketing system.
• Serve as escalation support for Support Technicians and System Administrator I to resolve complex customer issues.
• Configure and deploy new desktop and networking equipment, install line of business applications, and deploy server infrastructure.
• Ensures appropriate data security and data backup processes and systems are in place to protect the client’s business systems (O365 SaaS backup, back up appliances, etc.)
• Create new process documents to ensure Support Technicians can assist with tasks to avoid repeated escalation outside of appropriately challenging tasks.
• Update technical documentation detailing the client’s environment and configurations.
• Manage time appropriately to meet escalation or SLA requirements.
• Thoroughly update shared documentation with any new or updated information that is discovered during troubleshooting.
• Meet or exceed service goals set for department including but not limited to SLO responses/resolutions, CSAT responses, and productivity targets.
• Perform routine and scheduled audits of all systems, including backups.
• Assist with developing a plan during an incident/emergency as needed.
• Participate in the after-hours on-call rotation as a primary and secondary support engineer.
• Participate in team meetings, report status of action items, and help identify and resolve service delivery and customer issues.
• Train new technicians in company practices and in learning advanced skills.
• Any additional task, projects or assignments as requested.
   

Job Qualifications
 

• High School Diploma, GED or equivalent; post-secondary education preferred
• 3-4 years of experience providing computer technical support, installing, deploying, and configuring desktop equipment for end user or post-secondary experience and 2 years’ experience in Systems Administration Support
• 2 or more industry certifications (CompTIA A+, Network+, Security+, Cisco CCENT, CCNA, Microsoft AZ-900, or other role-based certifications in the MS track) showing experience with those technologies.
• 2 years’ experience troubleshooting advanced technical issues with networks and Windows based server environments.
• Demonstrated proficiency in documenting detailed information about client environments within knowledge base, as well as capturing detailed troubleshooting notes for replication by other engineers.
• Must hold valid driver’s license and be able to visit client sites as necessary.
• Ability to act as a responsible company representative while at the client site with little to no supervision regarding technical matters and with the discretion to escalate as necessary.
• Ability to function more autonomously based on experience and client knowledge.
• Demonstrated advanced logical troubleshooting methodology and system and network analysis.
• Proficient knowledge of network topology, TCP/IP, switching, routing concepts
• Proficient understanding of business continuity concepts, backup and disaster recovery terminology and processes, best practices, systems, and tools.
• Proficient knowledge of troubleshooting and configuring Android & Apple IOS mobile devices with an understanding of Mobile Device Management concepts.
• Solid understanding of WLAN concepts and experience supporting end user wireless connectivity, including troubleshooting of Wireless Controllers and access points.
• Experience with research and testing concepts to aid in troubleshooting unknown issues.
• Solid understanding of best-practice security protocols.
• Ability to manage and troubleshoot more advanced back-end aspects of Microsoft Azure, Microsoft 365, and SharePoint.
• Advanced understanding of Firewall concepts including SSL VPN, site-to-site VPN, firewall rules and policies along with the ability to manage and troubleshoot firewalls in general. Understanding of Firewall ACLs and port forwarding.
• Ability to succeed in a fast-paced environment.
• Excellent written and verbal communication skills and ability to adapt to different audiences as required.
• Able to explain technical concepts in clear and understandable language amongst all levels of internal or client organizations.
• Ability to document all activities in detail and an understanding of the importance of quality documentation.
• Able to train new technicians in their roles and responsibilities and mentor junior team members.
• Professional demeanor and presence always
   

At Integris, we value our team members and offer comprehensive benefits, including:
 

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program