Sponsorship & Events Ticketing Specialist - Emirates Careers

Job Description

About the job

Job Purpose

The Events & Sponsorship Ticketing Specialist will be responsible for overseeing all aspects of hospitality services and ticketing operations related to events and sponsorships within the organization. The role holder will ensure seamless coordination of guest services, ticketing management and logistics to enhance customer satisfaction and to support organisational efficiency whilst contributing to the delivery of exceptional guest experiences and ensuring that every aspect from invitation to departure reflects the high standards and reputation of Emirates. The role is pivotal to ensuring a smooth execution of events, enhancing attendee experience, and driving the success of the organisations events and sponsorship initiatives.

In This Role You Will

• Enhance guest communications and experience before during and after events through the development and implementation of effective ticketing strategies.
• Oversee the day-to-day ticketing operations ensuring compliance with Emirates standards and driving operational efficiency.
• Oversee the distribution, validation and booking of tickets for events, attractions and VIP guests.
• Manage the VIP ticketing programs ensuring premium service and client satisfaction.
• Collaborate with the Events & Sponsorships teams to maximise ticketing usage and increase event attendance.
• Manage invitation systems including guest list management, RSVP tracking and event communication.
• Manage the logistics for ticketed events including seating arrangements, access control and on-site event support.
• Negotiate vendor contracts and manage budgets for hospitality and ticketing operations, ensuring cost efficiency.
• Lead and manage the ticketing team, ensuring seamless coordination and exceptional guest service.
• Generate reports on attendance, customer feedback, and event performance, providing data-driven insights for continuous improvement.

Qualifications & Experience

To be considered for this role, you must meet the below requirements:

• 5+ Years in Marketing & Media Communication with experience in Ticketing Management.
• Degree or Honours in Hospitality Management or Business Administration or similar (12+3 or equivalent).
• Proven experience in Hospitality Management, Ticketing Operations, and/or Event Management.
• Strong organisational and multitasking skills with a high attention to detail.
• Ability to work well under pressure and manage deadlines effectively.
• Familiarity with using and managing ticketing and invitations platforms, including setting up events, managing sales or RSVPs and troubleshooting.
• Experience with ticketing and invitations systems.
• Strong analytical skills to support the interpretation of data from ticketing and invitations systems to inform decision-making and improve future event planning.
• Effective communication skills.
• Ability to learn and adapt to new systems and technologies as platforms evolve and new features are introduced.
• Knowledge of hospitality industry trends and industry best practices.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.