Merchant Growth and Engagement Specialist - Work from Home Jobs in Hyderabad

Job Description

About the job

Here's more about the role:

We have a big network of printers, embroiderers, and decorators in the US to fulfil our orders. This role is responsible for finding these printing partners, ensuring they meet our QA standards and can work well within our system, pricing, and turnaround times.

To excel in this role you must:

• Be a smart, driven, self-starter with strong negotiation skills
• Have experience sourcing printers and/or vendors
• Have experience negotiating contracts with printers and/or vendors
• Experience running vendor acquisition campaigns from sourcing leads to onboarding
• Have a strong understanding of statistics and data analysis and be able to use those skills to forecast our needs
• Experience in the custom apparel and/or printing industry is a plus

Key Responsibilities:

1. Lead Qualification & Campaign Management:

• Research and acquire new printer leads through various channels like Fiverr, Google, Yelp, etc. You’re always encouraged to identify newer funnels for sourcing leads.
• Develop and execute targeted email campaigns using software such as Reply.io, Campaigner, Smartlead, etc to identify and reach out to potential printing partners
• Assess and qualify leads based on our printer capacity requirements across different print types such as screen printing, embroidery, digital printing, etc.

2. Printer Engagement:

• Get on calls and meetings with prospective printers to explain the benefits of partnering with Fresh Prints.
• Communicate our company’s values, expectations, and partnership opportunities.

3. Negotiation & Contracting:

• Negotiate pricing, order turnaround times, and other contract terms with potential printing partners.
• Ensure that agreements are mutually beneficial and aligned with our company’s operational goals and metrics.

4. Onboarding & Coordination:

• Work closely with internal teams to ensure the seamless onboarding of new printers.
• Provide ongoing support to new partners, addressing any issues that arise during the initial stages of the partnership.

5. Capacity Planning & Forecasting:

• Forecast printer capacity requirements across multiple print types and geographical regions.
• Develop and implement a strategic plan to meet future printing needs, ensuring that we have the necessary resources in place to support growth and to account for printer attrition.

6. Willingness to take on new challenges

• As an innovative company, we’re always adding new print types and decoration methods to our offerings - the prospective hire should be able to do conduct independent market research on these offerings and formulate a strategy for acquiring printers to support the initiatives.

Qualifications:

• Fluent in English - verbal and written
• Minimum of 2+ years of proven experience in vendor management, vendor onboarding, or a similar role (preferably within the printing industry)
• Excellent negotiation skills with a track record of successful contract negotiations
• Ability to work independently, manage multiple projects simultaneously, and meet deadlines
• Strong analytical and organizational skills
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with vendors
• Proficiency in using CRM software and other tools to manage leads and track progress
• Good to have: Strong understanding of the printing process such as screen printing, embroidery, digital printing, etc.

Personal Attributes:

• Strong attention to detail
• Goal-Driven. You’re set on your goals/deliverables and respect the timelines your goals are bound by
• Proactive. You believe it’s always on you to make sure anything you do is a success
• In love with challenges. You revel in solving problems and want a job that pushes you out of your comfort zone
• Calm under pressure. You have a sense of urgency but can channel it into productively working through any number of issues
• Open to change. You’re inspired by the endless ways in which everything we do can always be improved
• Punctual - Super strict about deadlines
• Ownership - You function independently with very little need for supervision. You own your goals, ask for help if required, and take accountability for your output.

Job Location: Work From Home / Remote

Working Hours: 6:30 pm - 3:30 am IST or 9:00 am to 6:00 pm EST (US Timings), Monday to Friday (Work timings and weekends can be changed temporarily depending on business requirements).

CTC: Monthly salary of $900 - $1200 + night shift allowance

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.