Customer Experience Representative- REMOTE 

Job Description

Must be lovated within 1 hour of San Antonio, role is fully remote.

Description

Schedule required after training 12pm-9pm

We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate joining our dynamic Viewer Experience team, you will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be of utmost importance as you skillfully address viewer needs, passionately recommend suitable products, and fearlessly embrace new challenges.

In this role, your understanding of network functionality and familiarity with common streaming devices will be instrumental in providing unparalleled support to our viewers. You will be their go-to person for resolving technical queries and ensuring a seamless streaming experience.

At the heart of this opportunity lies the chance to showcase your unwavering commitment to superior customer service. Your dedication will be the driving force behind our viewers' satisfaction and loyalty.

• Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications.

Skills

customer service, help desk, call center, customer support

Top Skills Details

customer service,help desk,call center

Additional Skills & Qualifications

• A high school diploma or GED and at least one year of experience in customer service.
• Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.
• Strong written and verbal communication skills.
• Excellent typing, phone, and computer navigation skills.
• High standards of written communication, including proper punctuation, grammar, and spelling.
• Good comprehension and documentation skills.
• The ability to navigate the Internet, email, and Instant Messenger tools.
• Familiarity with digital streaming services and devices.
• A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.
• Effective and professional communication skills.
• Robust time management skills to ensure productivity aligns with department standards.
• A sense of accountability, taking ownership of issues from start to finish.
• Willingness to work 365 days a year (including holidays) with 24-hour support availability.
• Dependable access to transportation.

Experience Level

Expert Level

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.