Job Description
About the job
Do you have a knack for solving technical issues? Become our next Technical Support Specialist!
About Our Client: We are hiring for an innovative software company in UAE that provides exceptional technical support services. This company is committed to ensuring the success and satisfaction of its clients through reliable and efficient support.
The Role: As a Technical Support Specialist, you will provide advanced technical support to clients, resolving complex issues and ensuring their IT systems are operating smoothly. You will act as a critical point of contact for troubleshooting and problem resolution, ensuring that clients receive the highest level of technical support.
What You'll Do:
- Provide advanced technical support to clients
- Diagnose and resolve complex technical issues
- Collaborate with internal teams to escalate and resolve problems
- Document support activities and solutions in detail
- Conduct training sessions and create support documentation
- Stay updated on the latest technologies and industry trends
What We're Looking For:
- 2-4 years of experience in technical support
- Proficiency in troubleshooting hardware and software issues
- Strong understanding of network protocols and configurations
- Excellent problem-solving and communication skills
- Ability to work under pressure and manage multiple tasks
Benefits:
- Competitive salary
- Health insurance
- Professional development opportunities
- Flexible working hours
- Collaborative and supportive work environment
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