Customer Success Manager - London Manager Jobs

Job Description

About the Customer Success Manager Jobs in London

Role Overview:

Our global Sales team is growing! We are seeking a highly motivated Regional Customer Success Manager to join our Sales team in London. As a key player in our customer success journey, you will be responsible for managing and nurturing client relationships across your designated region. Your goal will be to ensure that our clients achieve their business objectives using CRU's products and services.

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with clients in your region.
• Serve as the primary point of contact for all customer-related matters, providing value-added expertise to our clients ensuring a seamless experience for our clients to extract the most value from their CRU subscriptions.
• Collaborate with internal teams, including Sales, Marketing, Product Development and Finance, to deliver exceptional customer service.
• Develop and execute account plans to maximize client retention, engagement and satisfaction.
• Identify upsell and cross-sell opportunities to drive revenue growth.
• Conduct regular business reviews, workshops and demonstrations with clients to align their goals with CRU’s subscriptions.
• Communicate and share timely market event information to materially impact client interactions.
• Provide feedback to the Product Development team to improve our services based on client needs.
• Domestic & international travel may be required in order to support our global clients.

Essential Criteria:

• Experience in customer success, account management, or a related role, preferably within the business intelligence, B2B, or commodities industries, where client interactions were a key part of your job responsibilities.
• Strong communication and interpersonal skills, with the ability to manage relationships at all levels.
• Proven track record of meeting or exceeding sales and customer retention goals.
• Ability to work independently and manage multiple accounts simultaneously.
• Fluent in English; proficiency in Spanish is essential for candidates based in Santiago.

What We Offer:

• Competitive salary and performance-based commission.
• Opportunities for professional growth and development as part of a global company.
• A collaborative and supportive work environment.
• The chance to work with industry-leading experts and a diverse range of clients.

About CRU:

CRU International is a leading provider of business intelligence and consulting services in the metals, mining, and fertilizer industries. With over 50 years of experience, we offer valuable insights and analysis that help our clients make informed decisions in an ever-changing global market.