Permanent - Customer Experience Executive - Dubai Mall 

Job Description

About the job

MAIN RESPONSIBILITIES

• Greets customers including answering phones and directing customer inquiries to appropriate party
• Answers routine billing questions/issues from customers
• Assists in the opening and closing of the store which includes and but not limited to cash handling and deposits
• Completes, processes, and maintains applicable paperwork and records.
  Manage the daily till (Cash/Deposit) and till procedures.
  Handle goods and deliver them to the clients.
• Optimize greeting (Greetings/Department at the end of the sales transaction)
• Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service.
  Provide on the job training to the junior cashiers
• Accepts cash, cheques, wire transfers or credit cards for payment and completes cheque and credit card transactions according to established procedures and guidelines
• Ensure register/counter areas are neat and stocked with necessary supplies
• Identify prices of goods using memory or scanner
• Enter transactions in the cash register and provide customers with the total bill
• Sort and count currency and coins
• Issue receipts and change to customers
• Count money at the end and beginning of each shift
• Process credit card and check payments
• Perform the duties of customer service representative when required
• Assist in stocking shelves, rotating merchandise, and marking prices
• Open and close tills

REQUIREMENTS

• Excellent oral and written communication skills
• Detail oriented and highly observant
• Ability to multitask
• Possesses strong mathematical skills
• Cash handling experience preferred
• Proven good customer service background
• Professional behavior