Customer Service Advisor - Crawley Jobs

Job Description

About the job

Contract: Permanent

Hours: Full-time hours 37.5 hours a week, Monday – Sunday. Mixture of days, evenings, and weekend between the hours of 09:00 – 19:00

Location: Hybrid remote working with two days a week in our VHQ in Crawley

Salary: £24,710

Closing Date: Sunday, 24th November 2024

In a nutshell

Virgin Atlantic Holidays are looking for new team members who share our passion for becoming the most loved travel company. Join us and be a part of our journey! We are currently hiring Customer Service Advisors to become part of our outstanding team in Crawley.

Do you love making guests smile every day knowing you have delivered outstanding service? Do you always prioritise the customer at the heart of everything you do?

If so, then this could be the role for you because this is no ordinary customer service role.

Day to day

Some of the key responsibilities for our advisors are:

• Taking inbound calls and messages from existing customers, amending packages, assisting in any queries, and engaging with our frequent flying members.
• Offering our customers irresistible, effortless, and memorable experiences, providing advice and mentorship to help them find the right product that suits their needs.
• Ensuring high levels of attention to detail and providing accurate information to minimise the need for the customer to contact us again.
• Maximising revenue at every opportunity, by listening to customers and their needs.
• Participating in team meetings and briefings.
• Proactively ensuring that your individual coaching objectives are met and that your skill levels are constantly developed.
• Assist with queries and complaints generated and offering quotes for changes to existing arrangements.
• Actively contact customers in response to customer service questionnaire replies.
• Respond to customer correspondence, including complaints within industry guidelines and our internal timelines.

About you

If you are dedicated to delivering unforgettable experiences and thrive in an encouraging, successful team, then this could be the ideal role for you. Join us and let's create remarkable moments together!

To be successful in this role you will need to have:

• Excellent communication skills, both verbal and written.
• Strong listening skills to understand and fulfill customer needs, especially in blocking or critical issues.
• Self-motivation, with the ability to confidently work independently.
• Open-minded and adaptable with the ability to see the bigger picture.
• Previous experience in customer service
• Confidence with technology – we will train you in the systems we use, but experience in navigating a laptop and the internet is essential.